Customer Service Officer cum Receptionist

Handle customer service hotline and provide first level of support.

Handling telephone calls, screening and directing calls.

Provide quality customer service to customers over phone or email.

Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.

Resolve customer queries efficiently and escape problems/issues promptly.

Other ad-hoc duties as assigned.

• Minimum GCE 'N'/'O' Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer-oriented with good interpersonal and communication skill