Customer Service Manager

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front‑end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. The role is also accountable for maintaining compliance with company programs and operational standards.

Responsibilities

• Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, area cleanliness, evacuations, down‑registers, emergency codes, and theft prevention.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all front‑end associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
• Provides training to Associates on systems and company procedures, such as scanning accuracy, productivity, company programs...