Customer Service Manager

We are seeking an experienced and customer-focused Customer Service Manager to oversee the daily operations of the customer service department. The successful candidate will be responsible for managing customer service activities, leading and developing the customer service team, handling customer feedback and complaints, and implementing strategies to improve customer satisfaction and service quality. The Customer Service Manager will ensure the delivery of professional customer support while maintaining high service standards and operational efficiency.

• Oversee the daily operations of the customer service department to ensure efficient service delivery.
• Develop and implement customer service policies, procedures, and standards.
• Lead, supervise, train, and evaluate customer service staff to achieve departmental objectives.
• Handle escalated customer enquiries, complaints, and service issues in ...