Customer Service Manager

: Implement strategies to enhance player satisfaction, engagement, and loyalty.
: Ensure that all customer interactions align with gambling regulations, responsible gaming policies, and AML (Anti-Money Laundering) laws.
: Track and analyze customer service metrics, including response times, resolution rates, and customer feedback.
: Provide ongoing training to customer service staff on new policies, procedures, and player engagement techniques.
: Handle high-level complaints and disputes, ensuring effective conflict resolution and customer retention.
: Continuously review and optimize customer service workflows to improve efficiency and service quality.
: Work closely with marketing, fraud prevention, and product teams to enhance the overall player experience.
**Requirements & Qualifications**:
Bachelor’s degree in Business Administration, Communications, or a related field.
5+ years of experience in customer service management, preferably within the online g...