Customer Service Manager

Description We are looking for a Customer Service Manager to lead service operations in Mason, Ohio in a contract-to-permanent capacity. This role is responsible for guiding front-line leadership and customer support staff while maintaining a strong focus on service quality, team performance, and client satisfaction. The ideal candidate brings a hands-on leadership style, builds productive partnerships across departments, and creates an environment centered on accountability, coaching, and continuous improvement.

Responsibilities:
• Lead supervisors, team leads, and service associates across both in-person and remote support functions, ensuring alignment with departmental priorities.
• Organize daily workloads, communicate expectations clearly, and monitor progress to keep operations running efficiently.
• Oversee team results against established service goals, using performance data to drive accountability and improvement.
• Deliver ongoing coaching, mentoring, an...