Customer Service Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will Join:We together take care of all the safety concerns of our users, few things to keep in mind while being part of safetyHandle cases with complexities with the highest level of serviceRecognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriateDevelop a deep understanding of complex workflows and follow them, while still retaining the ownership mentality and skill to question and deviate from the workflow when needed, in collaboration with your management teamUnderstand how to summarize user issues and escalate to leadership as...