Customer Service Manager

Minimum requirements: Bachelor's Degree in Business or a related field. MBA will be advantageous. Senior management experience in Customer Service or After Sales. Experience within the industrial or logistics industry. Strong leadership and team development skills. Experience working with CRM systems and customer service platforms. Excellent communication and stakeholder management skills. Strong analytical, organisational, and decision-making abilities. Personality Traits: Customer-focused and service-driven. Strategic thinker with strong business acumen. Excellent problem-solving abilities. Adaptable and resilient under pressure. Strong leadership and mentoring skills. Highly organised with exceptional attention to detail. Professional with excellent interpersonal skills. Duties and responsibilities: Develop and implement customer service strategies that improve customer satisfaction and operational efficiency. Lead, mentor, and motivate the customer service team to achieve business ...