Customer Service Manager GrandBridge Energy

Lead customer-facing functions at GrandBridge Energy as a Customer Service Manager, ensuring high service standards and regulatory compliance. Drive customer satisfaction and operational effectiveness through strategic oversight.

In this pivotal role, you will provide leadership and mentorship to a team focused on customer experience and communications. Your minimum seven years of progressive customer service experience, including three years in supervisory roles, will empower you to optimize service levels and enhance customer engagement. Collaboration is key as you establish performance metrics and lead cross-functional projects to improve service delivery.

Key Responsibilities:
• Provide leadership and mentorship to customer service team
• Establish performance expectations and monitor outcomes
• Oversee service strategy and policy alignment with goals
• Lead projects to enhance customer service operations
• Ensure compliance w...