Customer Service Manager

Customer Service Manager

Location: Fontana, CA (On-Site)

A growing distribution company is seeking a hands-on Customer Service Manager to lead a team of Account Coordinators supporting customers throughout the Western U.S.

This role is ideal for someone who enjoys developing people, partnering with Sales and Operations, and driving process improvements in a fast-paced environment. You'll oversee customer accounts, coach a seasoned team, and help ensure orders are processed accurately and delivered on time.

Responsibilities

• Lead, coach, and develop a team of Account Coordinators

• Manage key customer accounts and escalated issues

• Partner closely with Sales, Operations, and Warehouse teams

• Improve processes, reduce errors, and enhance customer satisfaction

• Monitor performance metrics, order accuracy, and service levels

• Support...