Customer Service Manager (Dyson)

Position Purpose

The Customer Service Manager is responsible for leading and developing the brand's customer service operations to deliver an exceptional end‑to‑end customer experience. The role oversees all customer service channels, including contact centre operations, customer enquiries, complaints resolution, after‑sales support, and service recovery initiatives.

Responsibilities

• Customer Service Operations
• Manage day‑to‑day customer service operations across all customer touchpoints, including phone, email, live chat, social media, and other support channels.
• Ensure customer enquiries and cases are resolved efficiently while meeting agreed service levels and quality standards.
• Develop and implement customer service processes, policies, and best practices to improve operational efficiency and customer satisfaction.
• Monitor workload distribution, service levels, and team productivity to ensure optimal re...