Vacancy Description
Job Description
- Leading the Customer Service Center (CSC) to deliver excellent customer experiences across all channels in both Ireland and UK
- Securing efficient daily operations
- Ensuring strong collaboration with other JYSK departments (especially Retail) and external partners (e.g., carriers)
- Developing a motivated, high-performing team in line with JYSK values and customer promises
- Leading Customer Service operations
- Ensure the customer always comes first and receives JYSK’s highest service standard
- Oversee daily planning, KPI monitoring and adjustments, while securing completion of mandatory tasks
- Monitor, follow up and act on KPIs and reports to meet targets & goals
- Identify opportunities to improve CSC processes and customer experience
- Address operational challenges proactively
- Team leadership & development
- Recruit, onboard and retai...
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