Customer Service Manager (Bogotá)

The role will be to manage and develop a team of analytically and technically-oriented associates to ensure high client satisfaction through the timely delivery of high-quality projects. The Team Leader will need to negotiate and align with internal stakeholders to manage the Client’s expectations, as well as continuously upskill his/her direct reports to achieve advanced automation and data interpretation expertise.

RESPONSIBILITIES

• Managing team of 10+ people with 3+ Clients in scope
• Ensuring that services provided to Clients are timely and precise according to Client business needs and specifications while meeting the company's quality standards by:
  • Partnering with CBPs to ensure Nielsen and Clients' short-, mid- and long-term objectives are met
  • Supervising quality check process and proper execution of the ways of working
  • Encouraging constant optimization and automation of deliverables to improve speed and quality of servi...