Customer Service Host

Customer Service Host 

As part of the Ticketing and Sales team, you will report to the Ticketing and Sales Manager.

The Customer Service Host will deliver an enhanced level of customer service during counter opening times. They will provide information about the production, the theatre, and the local vicinity while optimising sales and acting as the sole point of contact for any Ticketing queries. The member of staff will always be working with a more senior manager on site within the venue (e.g., Theatre Manager), who can be called on should there be a need to escalate any issues encountered during the incoming that the member of staff is unable to deal with singlehandedly.

The enhanced level of customer service provided will include (for example, and not limited to) personally arranging bookings for post-show activities or local attractions such as restaurant reservations, hotel bookings, taxi services and any other bespoke requests. The Custom...