Customer Service Helpdesk Advisor (Reactive Planner)

Customer Service Helpdesk Advisor (Reactive Planner)

Full time, Head Office (Preston)

Role Overview

We are looking to recruit a highly motivated and experienced individual who has excellent customer service skills to support our customer service and compliance teams as a Customer Service Advisor / Reactive Planner.

The role is essential in ensuring high standards of customer satisfaction and compliance with stringent contractual KPIs and SLAs, particularly in managing high-risk contracts. You will be responsible for proactively maintaining and monitoring reactive tasks and assets across multiple portfolios. Ensure adherence to planned contractual SLA’s/KPI’s and escalate any issues as appropriate – ensuring resolution to these issues. Work closely with your peer group, EWFM FM’s, Operations Managers, Building Consultancy, Technical and Compliance Teams to ensure compliance across the client portfolio in terms of Planned Maintenance.

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