Vacancy Description
We're looking to hire for Customer Service !
Responsibilities :
Manage large amounts of incoming phone calls and email exchanges from the customers across the globe
Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Escalate customer service issues, if required
Update and process information accurately into the case management system(s) and spreadsheets
Provide support to other teams tasked with resolving complex issues
Clear Communication - during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world
Follow communication procedures, guidelines, and policies
Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and...
Responsibilities :
Manage large amounts of incoming phone calls and email exchanges from the customers across the globe
Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Escalate customer service issues, if required
Update and process information accurately into the case management system(s) and spreadsheets
Provide support to other teams tasked with resolving complex issues
Clear Communication - during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world
Follow communication procedures, guidelines, and policies
Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and...
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