Customer Service Fire & Theft Claims Handler

Job Title: Customer Service Fire & Theft Claims Handler

Location: Liverpool / Sevenoaks

Salary: £28,747 to £34,913 plus up to £1,500 performance‑related bonus per annum

Job Type: Permanent, Full Time

Working Hours: 37.5 hours a week, Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays

What you will be doing:

• Aim towards excellent customer service level expectations and take ownership of all inbound communication
• Prompt investigation into the ownership of the vehicle
• Ensuring accurate payment to all stakeholders on their claims
• Attention to detail on total loss aspect of the claim
• Ensure thorough chronological record keeping of all activity within the claim notes
• Effective communication to the policyholder, including all claim decisions and progression, reducing inbound calls
• Maintain effective diary management to reduce settlement time
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