Customer Service Expert - Czech - Greece

Position: Customer Service Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Communicate with customers via phone, chat & e-mail

• Track and follow cases to ensure they closed in an efficient and timely manner

• Maintain high customer satisfaction, representing a major brand

• Provide troubleshooting for mobile devices (mobile phones, tablets & more)

• Assist customers to manage/secure their account & passwords

• Set-up repairs for hardware-related issues

• Escalate unresolved cases by contacting 2nd level support Interaction Experts

• Maintain high customer satisfaction

What you will bring:

• Fluency in Czech

• Advanced English knowledge

• Familiarity with iOS and/or MacOS, or comparable technology, is preferre...