Customer service experience representative

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Customer Operations Representative (Aftermarket)
Location: Apodaca, Nuevo León, Mexico
Company: Allison Transmission – Off Highway (AOH)

We are looking for a Customer Operations Representative to join our Allison Off Highway (AOH) team. In this role, you will act as the primary point of contact for customers , managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.
Support continuous improvement initiatives and operational efficiency

1–3 years of experience in customer service, order management, logistics, or aftermarket operations
~ Experience working in manufacturing, distribution, industrial, or similar environments
~ Fluent communication skills in Spanish and English
~ Experience with ERP systems (SAP preferred), CRM tools, and Microsoft Office
~ A proactive, detail-oriented mindset with strong organizational skills

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