Customer Service Executive/Sr. Executive

To deliver a quality commercial distribution channel between the customer and FSL by distributing products and services that encourage the success of our customer.

To focus on the customer and answer enquiries efficiently and within the stated guidelines.

Proactively dealing with customer complaints and queries ensuring assistance through to resolution.

To use E‑Freight Suite to keep track of all customer transactions and interactions.

Upselling and handling new accounts as well as existing accounts.

Maintain grow and build long term relationships with customers in the current account portfolio via phone calls emails and job quality follow up.

To act as the link between the customer and various departments to ensure efficient levels of service.

Cross check and raise invoices as per company objectives and within the agreed delivery deadlines.

Identifying and escalating consistent or recurring problems with the systems functio...