Vacancy Description
Job description
- Knowledgeable in Metal suppliers (who and where they are), also to know equivalent metal properties for recommendation and able to negotiate for strategic partnership on support and pricing
- It is timely to get purchasing Dept quotes to meet PO and production requirements
- Respond promptly to customer inquiries via phone, email, chat, or social media platforms within 48 hours.
- Provide accurate and helpful information regarding products, services, pricing, and policies consulting with Sales team.
- Assist customers with placing orders, processing payments, and tracking order status.
- Check packaging availability before committing to ship to customers
- Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any
- Coordinate with internal teams, including sales and logistics, to ensure timely order fulfilment.
- Address customer concerns, complaints...
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