Customer Service Executive (Shift)

The Customer Service Executive is responsible for managing service requests from start to end, including receiving calls and/or emails, assessing and logging cases, coordinating contractor deployment where required, and ensuring proper follow-up and closure in accordance with established service standards and procedures. The role supports service continuity, customer satisfaction, and operational accountability.

Work Schedule (Shift):

• 7.00 am - 4.30 pm
• 9.00 am - 6.30 pm
• 1.00 pm - 10.30 pm
• 10.00 pm - 7.30 am

Key Responsibilities

1. End-to-End Call & Case Management

• Handle incoming phone calls and emails professionally, accurately, and promptly.
• Act as the first point of contact for customer enquiries, feedback, complaints, and service requests.
• Take ownership of cases from initial receipt through assessment, act...