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Customer Service Executive

238 KONE Elevator (M) Sdn. B

Petaling Jaya, Selangor, Malaysia Full time June 25, 2026
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Vacancy Description

The customer service Executive is responsible for handling complex customer interactions, supporting junior associates, and ensuring high-quality customer service delivery within the contact center. The role requires strong communication, problem-solving abilities, and operational knowledge to manage escalations and improve customer satisfaction.

Key Responsibilities

  • Handle complex customer queries, complaints, and escalations through calls, emails, or chat.
  • Deliver professional and efficient customer support while maintaining service quality standards.
  • Support and guide junior customer care associates in daily operations.
  • Monitor and ensure accurate CRM updates and documentation.
  • Coordinate with internal departments for issue resolution and customer follow-ups.
  • Assist team leaders in maintaining operational efficiency and service levels.
  • Identify recurring customer issues and suggest process improvements.
  • E...

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    Vacancy Details

    Location Petaling Jaya, Selangor
    Country Malaysia
    Type Full time
    Category Information and Record Clerks
    Posted June 25, 2026

    About 238 KONE Elevator (M) Sdn. B

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    238 KONE Elevator (M) Sdn. B

    Petaling Jaya, Malaysia

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