Vacancy Description
Industry : Online Delivery Platform
Location : Ara Damansara
Working Hours: Rotational shift between 7am - 11pm (8.5hours /day)
Job Responsibilities
- Handle Difficult Calls & Emails: Speak with unhappy customers, calm them down, and help them solve their issues.
- Investigate Problems: Look into customer accounts, payment records, and app data to find the root cause of the problem.
- Negotiate Fair Solutions: Decide when to give refunds, discounts, or special help based on company guidelines.
- Work with Other Teams: Partner with our Billing, Legal, and Operations teams to fix big issues.
- Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.
- Keep Good Notes: Write down clear details about every complaint and fix in our system ...
Ready to Apply?
अभी आवेदन करें
Submit your application for Customer Service Executive at Talent Recruit
Apply for this Position