Customer Service Executive

Role Purpose

The Customer Service Executive is responsible for delivering exceptional customer support across all customer touchpoints, ensuring every interaction reflects the brand’s commitment to innovation, quality, and premium customer experience. The role serves as the first point of contact for customer enquiries, product support, order-related issues, warranty claims, and after-sales service requests.

Key Responsibilities

1. Customer Support & Enquiry Management

· Respond to customer enquiries through phone, email, live chat, social media, and other communication channels in a timely and professional manner.

· Provide accurate information on the products, features, troubleshooting, warranty policies, promotions, and services.

· Resolve customer issues efficiently while ensuring a positive customer experience.

· Escalate complex cases to the relevant teams when required and follow through until resolution.