Customer Service Executive

About the Role

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive .

In this role, you will:

• Review all the entries within intermediatory suspense accounts to ascertain fraud, uneconomical losses, goodwill and operational losses for the month.
• Identify entries outside normal procedures, make sound, considered decisions and, where appropriate, escalated to the leadership team – considering both customer impacts and inherent risk for both customer and company.
• Articulate case decision/rationale to internal colleagues and, where required, in response to the Financial Ombudsman.
• Prepare detailed fraud management information with all fraud losses to be submitted to business for approvals.
• Account for all fraud losses in profit & loss accounts.
• Provide constructive feedback and coaching to processing staff on any error observed while rev...