Customer Service Executive – E-Commerce

Medon Group of Pharmacies is looking for a friendly and customer‑focused Customer Service Executive to join its E‑Commerce team in Sharjah. This is an excellent opportunity for fresh graduates and entry‑level professionals who are passionate about delivering outstanding customer service in a fast‑growing online retail environment.

• Respond to customer enquiries through phone, WhatsApp, email, live chat, and other communication channels.
• Assist customers with online orders, delivery updates, and product‑related enquiries.
• Resolve customer concerns promptly while maintaining a professional and courteous approach.
• Provide accurate information regarding products, services, and order status.
• Ensure fast response times and deliver an excellent customer experience.
• Maintain accurate customer interaction records and follow up when required.
• Collaborate with internal teams to resolve customer issues ...