Customer Service Executive (Contact Centre)

The Customer Executive is responsible for delivering high-quality service and support to our customers across multiple platforms. This role focuses on building strong customer relationships, resolving complex inquiries, and ensuring a seamless end-to-end customer experience. The Executive will act as a key point of contact, ensuring that service standards are met while proactively identifying opportunities to improve customer satisfaction.

Job Responsibilities

Customer Engagement & Support

• Omni-channel Support: Manage and resolve customer inquiries via phone, email, live chat, and social media platforms in a timely and professional manner.
• Relationship Management: Act as a dedicated point of contact for key customer accounts, ensuring their needs are met and expectations exceeded.
• Problem Resolution: Investigate and resolve complex...