Customer Service Executive - Arabic Speaker

Job Purpose

To act as the primary point of contact for customers by managing inquiries, logging repair requests, handling escalations, and ensuring prompt and accurate resolution of service‑related issues. The role is essential in delivering a smooth service experience and maintaining high customer satisfaction across all communication channels.

Role And Responsibilities

Repair Job Logging

• Receive and log faulty devices accurately in the repair management system.
• Tag and hand over devices to the repair team after verification.
• Ensure all job details are complete, accurate, and properly documented.

Customer Communication

• Handle all incoming customer inquiries via phone, email, WhatsApp, and service counter.
• Clearly explain warranty status, repair scope, timelines, and service procedures.
• Provide timely updates on repair progress based on system records and technical ...