Customer Service Director (Pomona)

Position: Customer Service Director Industry : Industrial Equipment Manufacturing Report to: Managing Director Summary description The After Sales/Customer Service Director will lead the customer service department, ensuring exceptional support and satisfaction for our clients. This role involves developing strategies to enhance service quality, overseeing after-sales operations, and managing customer relationships to drive loyalty and retention. Main responsibilities Strategic Leadership: Develop and implement customer service strategies aligned with company goals to enhance customer satisfaction and operational efficiency. Team Management: Lead, mentor, and motivate the customer service team to achieve performance targets and foster a customer-centric culture. Customer Relationship Management: Build and maintain strong relationships with key clients, addressing their needs and concerns effectively Performance Analysis: Monitor and analyse customer service metrics and feedback to iden...