Vacancy Description
Responsibilities
About the Team: The team is responsible for establishing and optimizing service processes for products including CapCut, ensuring high-standard service delivery and operational efficiency.
- System Building & Delivery Management:
- Establish and optimize service processes for CapCut and other products.
- Formulate service standards and deliver comprehensive service solutions.
- Build the delivery system for outsourced workspaces and oversee daily operations.
- Ensure high-standard service delivery and accountability for outsourced teams' outcomes.
- Analytical Optimization & Vendor Operation:
- Collaborate with business teams to analyze and iterate processes based on user issue resolution.
- Monitor operational performance and identify improvement opportunities.
- Design outsourcing workforce solutions and targeted improvement plans.
- Drive continuous optimization of vendor...
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