Vacancy Description
**Description**
**Join Our Team**
Are you a strategic leader who thrives in a complex, matrixed environment? Passionate about supporting NASA's mission through exceptional customer service and operational excellence? Join our team as a **Customer Service Delivery Manager (CSDM)** supporting our NASA customer.
In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers, ensuring operational excellence, customer satisfaction, financial performance, and compliance with contractual commitments. You will build trusted customer relationships, lead high-performing teams, drive continuous improvement, and foster positive labor-management partnerships while supporting NASA's evolving mission.
**Primary Responsibilities**
+ Provide strategic leadership for customer service delivery, ensuring services meet mission objectives, contractual requirements, and Service Level Agreements (SLAs).
+ Serve as the ...
**Join Our Team**
Are you a strategic leader who thrives in a complex, matrixed environment? Passionate about supporting NASA's mission through exceptional customer service and operational excellence? Join our team as a **Customer Service Delivery Manager (CSDM)** supporting our NASA customer.
In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers, ensuring operational excellence, customer satisfaction, financial performance, and compliance with contractual commitments. You will build trusted customer relationships, lead high-performing teams, drive continuous improvement, and foster positive labor-management partnerships while supporting NASA's evolving mission.
**Primary Responsibilities**
+ Provide strategic leadership for customer service delivery, ensuring services meet mission objectives, contractual requirements, and Service Level Agreements (SLAs).
+ Serve as the ...
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