Customer Service Coordinator

Customer Service Coordinator

Trillium Staffing is now seeking a Customer Service Coordinator in Wixom, MI!

The Customer Service Coordinator serves as a key link between customers, sales, and operations. This role manages orders from quote through shipment, ensuring accuracy, communication, and follow-through in a fast-paced specialty metals environment. The position requires attention to detail and comfort working with technical product specifications such as alloys, tempers, gauges, and coil processing requirements.

Key Responsibilities

Customer & Sales Support

• Serve as the primary point of contact for assigned customer accounts

• Enter and manage sales orders, change orders, and order acknowledgements

• Schedule new order processing time in the slitting schedule.

• Monitor customer web based release systems as required.

• Provide order status updates, lead ...