Customer Service Coordinator

This position serves as the central hub between customers, service technicians and sales. The primary goal is to manage the post-sale life cycle, ensuring that service requests, warranty claims and repairs are completed efficiently to maintain high customer satisfaction.

Job Tasks and Responsibilities:

Lead by example and adhere to all Company safety, attendance and behavioral policies and expectations.

Positively promote the Company regarding collaboration and teamwork, accountability, quality, with taking responsibility and pride in developing skills, time management and satisfied customers.

Be fit for work including physically, emotionally and mentally.

Work safe, enforce and follow the OHSA regulations and manufacturers handling and installation instructions.

Scheduling and Dispatching: Manage the daily calendars for service technicians, including routing for maximum efficiency and coordinating appointment times with customers...