Customer Service Consultant

The Customer Service Consultant is responsible for delivering exceptional customer service while ensuring the accurate and efficient administration of insurance and warranty policies throughout their lifecycle.

The role serves as the primary point of contact for clients, providing support, guidance, policy administration, policy amendments, cancellations, validations, collections follow-ups, and general customer service. The incumbent is responsible for maintaining high levels of customer satisfaction while ensuring compliance with regulatory requirements, policies, and service level agreements.

Qualifications

• Minimum NQF 4 (Grade 12); a tertiary qualification will be advantageous.
• RE5 (Regulatory Examination) qualification.
• Full Qualification in Short-Term Insurance.
• Compliance with FAIS Fit & Proper criteria, including minimum experience and competency requirements.

Experience & Skills Required...