Customer Service Consultant

Overview

As a Customer Service Consultant, you'll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

Responsibilities

• Serve as the first point of contact for customers and take ownership of their individual needs to deliver an exceptional customer experience.
• Educate customers around HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine the best way we can support them.
• Help customers with more complex banking needs so they feel supported in their choices.
• Support other local branches within a reasonable ...