Customer Service Consultant

A fantastic opportunity is available for a motivated and customer focused professional to join a leading global insurance brokerage within their high volume SME broking division based in Adelaide.
This role is ideal for someone with strong phone-based customer service or sales experience who is looking to build a longterm career within insurance broking. Full training and support towards Tier 1 qualification will be provided.

Key Responsibilities

• Manage a portfolio of SME insurance clients
• Handle policy renewals and retention conversations
• Build strong relationships with clients over the phone and via email
• Provide general insurance advice and discuss appropriate coverage options
• Liaise with insurers to source suitable policies and pricing
• Manage cancellation and retention strategies
• Maintain accurate client records and policy documentation
• Work collaboratively within a team-fo...