Customer Service Centre Supervisor at Grainger

Join Grainger as a Bilingual Customer Service Centre Supervisor, guiding a team in a hybrid working environment. This contract role focuses on operational efficiencies and performance management.
As a supervisor, you will oversee a team of up to 15 members while driving workflows and evaluating performance metrics. Your role will emphasize continuous improvement and team engagement through effective coaching and operational compliance. Help shape Grainger’s customer service strategies as you build a culture of success.
Key Responsibilities:
• Supervise daily operations and team performance
• Monitor workflows and set operational goals
• Deliver targeted coaching to team members
• Conduct performance reviews and improvement plans
• Ensure timely training and onboarding processes
Requirements:
• High school diploma required; Bachelor’s highly beneficial
• Minimum 3 years in customer service roles
• Proven supervisory skills preferred
• Excellent commun...