Job Title: Customer Service Advisor
Location: Corby
Pay: £30,000PA
Hours: Mon-Sat (any 5) 9am-6pm
This is a temp to perm contract!
Key Responsibilities
Customer Interaction & Diagnosis
Handle inbound and outbound calls from customers reporting vehicle concerns.Use structured questioning and technical insight to identify low level faults remotely.Clearly communicate next steps while setting accurate and realistic customer expectations. Booking & Coordination
Arrange mobile repair appointments based on technician availability and customer location.Work closely with the Mobile Repair Team to ensure seamless job handovers.Maintain accurate and detailed records of diagnostics, conversations, and customer actions. Claims & 3rd Party Supplier Management
Manage repair and warranty claims through cinch’s app...