Customer Service Associate

Abbott Rapid Dx North America, LLC’s Orlando and Abbott Rapid Dx International Limited’s Galway sites are part of Global Business Services (GBS) within the Abbott Rapid Diagnostics (ARDx) Division. GBS has a global accountability to deliver exceptional customer experience and create business value through compliance, standardization and data analytics. GBS also designs and develops Software products for ARDx businesses. The GBS group fosters a collaborative, team-focused and winning environment where employees are accountable and encouraged to develop themselves.

The Customer Service Associate I (ADPI) is responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources: Fax, Email, Esker Fax Automation, EDI (Electronic Data Interface), salesforce.com (CRM) and customer PO portals. Also, responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by Abbott Rapid Diagnostics.

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