Customer Service Associate

Al-Futtaim Group is a diversified, privately held business headquartered in Dubai with over 35,000 employees across 20+ countries. The Retail division partners with leading global brands to provide exceptional customer experiences.

Job Requisition ID:

Overview of the Role

• The Customer Service Associate is integral to delivering exceptional customer service while supporting sales and maintaining store quality. This role involves managing customer inquiries, ensuring the store is visually appealing and well-stocked, and processing transactions efficiently. Success is measured by customer satisfaction, sales growth, and upkeep of store standards.

What You Will Do

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalation issues as needed.

Visual Merchandising & Store Mainte...