Customer Service Associate - Part time (20 Hrs)

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to‑day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

KEY ROLE RESPONSIBILITIES

• Supports the creation of a positive, memorable experience for residents
• Delivers all aspects of customer service, including a comprehensive front‑of‑house service anticipating and exceeding resident expectations
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure
• Supports events and activities within the community
• Establishes and maintains relationships with university clients
• Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment a...