Customer Service Associate

Job Title: Sales Executive (Retail)

Location: Bangalore/ Hyderabad/ Thane/ Pune

As a Hair Coach, you will be the face of Traya in our Experience Centers. You'll be responsible for

guiding customers through their hair treatment journey by providing support, building trust, and

ensuring consistency. You will work closely with doctors and the clinic team to deliver a personalized and goal-oriented customer experience.

Key Responsibilities:

• Welcome walk-in customers and guide them through the scalp analysis and consultation process.
• Understand customer concerns and explain Traya's treatment philosophy.
• Assist in interpreting doctor prescriptions and explaining product usage.
• Motivate customers to remain consistent with the treatment and build long-term engagement.
• Track progress and provide regular follow-ups to ensure customer satisfaction.
• Address any customer concerns including side...