Customer Service Associate III

Position Description:

CGI Federal is looking for experienced Customer Service Associates to support the Philadelphia Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

Your future duties and responsibilities:

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents co...