Customer Service Assistant

Description

· Execute the end-to-end order management process in accordance with established procedures for all assigned brands.

· Develop and implement new order management processes to support newly acquired brands, as required.

· Perform stock deployment to consignment stores based on approved stockholding analysis and inventory requirements.

· Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.

· Monitor out-of-stock (OOS) items, perform root cause analysis (RCA), and provide timely reports and recommendations to improve product availability and support replenishment planning.

· Timely and accurate preparation of outright service level report.

· Process marketing material requests and sales support requirements, ensuring complete documentation and providing served and unserved reports.

· Process outright customer orders and coordinate delivery schedules wit...