Customer Service Assistant

We are looking for a customer-focused and organised Customer Service Assistant to provide efficient and professional service to our customers. This role is responsible for handling customer enquiries, processing orders, preparing sales documents, and supporting daily administrative operations. The successful candidate will play an important role in delivering a positive customer experience while working closely with internal departments to ensure smooth order fulfilment.

• Respond promptly and professionally to customer enquiries via phone, email, and walk-in interactions.
• Process customer orders accurately and verify product availability.
• Handle over-the-counter sales transactions, including order processing and payment collection.
• Prepare and issue invoices, delivery orders, and other sales-related documents accurately and in a timely manner.
• Coordinate with internal departments to facilitate order fu...