Customer Service, Assistant Manager

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

We are a multi-award-winning virtual insurer with a flexible, collaborative startup environment. To facilitate our increasing customer base, we are looking for a professional and customer-centric individual to join our growing team and help us as we continue to deliver the best service and experience to our customers.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration.

Your Key Responsibilities Include:

• Assist the Customer Service Manager in leading and managing a team of customer service representatives, setting performance goals, and monitoring progress.

• Handle and resolve customer queries in a timely, efficient & professional manner.

• Provide training...