Customer Service Apprentice

Summary

Jump‑start your career while earning a well‑regarded qualification as a Customer Service Apprentice. You will be part of an award‑winning team focused on delivering exceptional service for water supply and billing issues. The apprenticeship offers a structured 24‑month programme with group workshops, individual training, and on‑the‑job learning, leading to a permanent position upon successful completion.

Main responsibilities

• Complete the Customer Service Level 3 apprenticeship pathway.
• Develop knowledge of the customer service area, business processes, data protection, regulatory compliance, and attendance requirements.
• Build relationships with peers, colleagues, and customers to resolve problems and enhance the team environment.
• Proactively seek information and resources to deepen your skills and knowledge to enable progression.
• Attend and contribute to team meetings and training sessions.

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