Vacancy Description
Description
Job Description: Customer Support & Digital Operations Executive
Role Summary
Provide end-to-end customer support for mobile app, wallet, and remittance services, including
Job Description: Customer Support & Digital Operations Executive
Role Summary
Provide end-to-end customer support for mobile app, wallet, and remittance services, including
Level 1 system investigation to identify and resolve operational and technical issues efficiently.
Key Responsibilities
Customer & App Support
Assist customers with app registration, login issues, OTP errors, and password resets. Guide users
on account activation and eKYC processes. Perform troubleshooting and escalate complex issues
to Digital Ops.
Level 1 Investigation Tools: LogRocket, Amplitude, FX Systems
Remittance & Transaction Support
Support international remittance and wallet transactions via calls, ...
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