Customer Service Analyst

City: Mexico City State: México (MX-MEX) Country: Mexico (MX) Requisition Number: 46111

A Day In The Life

This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company. The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits.

What You'll Be Doing

• Input in SAP the purchase orders from the customer
• Responsible of the “order – to – delivery” process
• Follow up of the trading position of each customer, always been aware of volume, price and delivery period. Commercial negotiation vs SAP.
• Follow up of the drag position with commercial team
• Responsible for addressing customer questions about products and service...