Customer Service Agents - Social Media Account

We are seeking a talented and enthusiastic Customer Service Representative (CSR) to join our Social Media Account team at Talent Outsourcing Channel Solutions'. This is a full-time position based in Taguig City, Metro Manila, where you will be responsible for delivering exceptional customer service through various social media platforms.



What you'll be doing

Providing prompt and courteous responses to customer inquiries and concerns on social media platforms such as Facebook, Twitter, and Instagram

Monitoring and engaging with customers on social media to address their needs and ensure their satisfaction

Identifying and escalating complex issues to the appropriate team for resolution

Maintaining a positive brand image and upholding the company's values through all customer interactions

Assisting with content creation and management for the company's social media channels

Collaborating with cross-functional teams to enhance the ov...